Ashlee Bridal

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• ★ ☆ ☆ ☆ ☆   By QKMB

  September 12, 2017
  This place doesn't deserve one star based on the horrible customer service I recently received. I was assured by Alexa, the manager of Ashlee Bridal, that I was in good hands ordering my bridesmaid dress through Ashlee Bridal for my brother's upcoming wedding. I live out of state, so I wasn't able to be measured at Ashlee Bridal by one of their bridal specialists and had to be measured elsewhere. With the body measurements I gave Alexa over the phone, she sent me a dress size that she felt would fit me with what she said would be LITTLE alterations. I fully expected that I would have to pay to have the dress altered a LITTLE to fit my body. After I received my bridesmaid dress in the mail, I was drowning in it. I sent an email to Ashlee Bridal with pictures of me in the over-sized dress and asked kindly if I could exchange the dress for a dress that fits me properly. I went out to be re-measured at a professional bridal boutique elsewhere and gave Ashlee Bridal my new body measurements. The professional bridal boutique where I was re-measured, said even with the old body measurements, I should've never been advised to purchase the size dress that Alexa advised me to purchase. Ashlee Bridal's owner of the store, Valerie, called me and gave me the worst customer service I've ever received in my life. She told me due to "store policy" of NO RE-FUNDS (which I was never informed of at the time of purchasing this dress) there was nothing she could do for me. UNACCEPTABLE! I told her I felt that I should've been informed of their NO RE-FUND policy. I also told her I understood that I wasn't measured at Ashlee Bridal by their bridal specialist and was measured elsewhere; be that as it may, Ashlee Bridal should've never accepted my body measurements from an outside bridal store and that should be in their store policy for the future to avoid this incidence again. I feel as a customer of Ashlee Bridal because they did except my body measurements from an outside bridal store, they should've worked with me and at least met me half way on this. I proposed two solutions over the phone to the owner, Valerie : 1.) Ashlee Bridal exchanges the current over-sized bridesmaid dress for one that would fit me properly. 2.) Ashley Bridal pays (half of the alterations cost) to have the current over-sized dress altered to fit me properly. Valerie (OWNER OF ASHLEE BRIDAL) refused both solutions to the problem, didn't offer me any other solutions to the problem, still insisted this was not Ashlee Bridal's problem, told me I WAS FULLY RESPONSIBLE TO ALTER THIS OVER-SIZED DRESS ON MY OWN, wouldn't hear me out over the phone when speaking with her about this problem and continuously interrupted me. At the end of our conversation, Valerie told me she would see what she could do to resolve this issue, I never heard from her again. UNACCEPTABLE! HORRIBLE CUSTOMER SERVICE! Now, I'm stuck to pay to have this over-sized dress altered all on my own. The alteration cost of the dress was more than what I paid for the original. I'm super disappointed and annoyed with the poor customer service I received from Ashlee Bridal. I feel this entire issue could have been avoided had Ashlee Bridal been willing to work as a team with me. My advice: DO NOT DO BUSINESS WITH THEM, THERE ARE BETTER PLACES OUT THERE! KEEP LOOKING!

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